“I've had the pleasure of managing Tiff on a couple of projects, including client-facing and internal initiatives, at Symplicit.

Tiff brings a positive, proactive and collaborative approach to her work. She is able to focus on the detail but is able to adapt and deal with ambiguity with ease. She has worked across a range of activities including Desktop Research, User Interview Facilitation and Support, Data Synthesis, Service Blueprinting, Impact Mapping, and Report Writing.

She is a very capable design researcher and would be a true asset to any team.”

— Andy McBride, Director, Product Design, Symplicit

“Tiffany is a highly talented and passionate individual with a strong foundation in user research and a genuine desire to make a positive impact on the world.

Tiffany brings a unique perspective to her work, driven by a desire to create positive change through user-centered design. She’s quick to grasp new concepts and apply them effectively in her research. And most importantly, Tiffany is an absolute delight to work with. She is always helpful, supportive, and fosters a positive and collaborative work environment […] Beyond her research skills, Tiffany was also actively involved in Symplicit’s social impact working group, further demonstrating her commitment to making a difference. She actively contributed to raising internal awareness about trauma-informed practices and championed systems thinking by creating resources for staff.

I am confident that Tiffany would be a valuable asset to any team. Her passion, skills, and collaborative spirit make her an ideal candidate for any UX researcher role.”

— Brooke Royston, Associate Director, Symplicit

"I was Tiff's Director and also a project lead on a Priority 1 client innovation project. Tiff has been an absolute star from the moment she joined Symplicit. Tiff is a brilliant and collaborative team member, regularly commended for her dedication, diligence and high standards for quality.

I have particular respect for Tiff's research skillset, especially in interview moderation and workshop facilitation. She is equally at home communicating clearly across cross-functional teams in complex projects and organisations. In fact, Tiff thrives in complex projects with keen curiosity, insightfulness and aptitude for systems thinking. She's not just a great asset to the team; she elevates the whole team dynamic."

— Anthony Bertuzzi, Associate Director Experience Design, Symplicit

“Tiffany's passion for systems-oriented service design and social impact is inspiring, and her diligence and thoughtful research approach consistently added meaning and impact to our human-centred design process. It was a pleasure collaborating with Tiffany and exploring her perspectives in systems thinking.”

— Keith Diamond, Experience Design Director | Head of Social Impact, Symplicit

“It has been wonderful to work with Tiff.

She brings a kind and empathetic approach to her design processes which is so perfectly suited for empathy guided research […] Her ability to utilise empathy as a constructive and connective tool is amazing. She always manages to find a deep and true connection during the research process and uses this built trust to seek out deeper insights.

Tiff will always be there to support you- she’s a hands-down team player and always happy to jump in and do the work, not matter how laborious. This makes her reliable and dependable as well. In addition to these, her ability to clearly articulate and communicate challenges, ideas and opportunities also benefits the whole team.

Having had the privilege of working with Tiff across various projects, I can safely say she’s a pleasure to work with and adds immense value to anything she touches.”

— Kate Schie, Associate Director, Experience Design, Symplicit

“It was a pleasure to have worked alongside Tiff on multiple projects as her dedication to excellence and professionalism shone brightly. Tiff's innate curiosity, meticulous attention to detail, and unwavering enthusiasm for learning truly make her stand out. Her wide range of skills and contributions ranging from facilitating workshops to synthesis, visual design, and service blueprinting have significantly enhanced the UX research and design outcomes. Tiff is not just a valuable team player, she is also adaptable and brings a consistently positive attitude to every task. I have full confidence that Tiff would be an invaluable asset to any team lucky enough to have her.”

— Vic Luc, Senior Experience Designer, Symplicit

“I had the pleasure of working with Tiff on a recent project for the VIC State Government, where she served as a key member of our research team. Tiff's understanding of design thinking methodologies and her ability to apply them effectively across various project stages was invaluable. She has a warm personality that puts research participants at ease, and her willingness to take on any task contributed significantly to the project's success.

Tiff's dedication to participating in all research activities, from research review to facilitating workshops and conducting ethnographic research, was commendable. Her adaptability and collaborative spirit were evident in our agile environment, where she consistently delivered insightful learnings to our clients at the end of each sprint. Tiff's strong grasp of design methodologies and her exceptional interpersonal skills make her a valuable asset to any team.”

— Linda Keys, Senior Experience Designer, Symplicit

“Tiff is a highly driven and intelligent Design Researcher and Service Design practitioner, with a genuine commitment to making a positive difference. Her involvement in designing the Reconciliation Action Plan (RAP) showcased her ability to navigate complex issues with sensitivity and creativity. Her contribution to the Social Impact practice in Symplicit - particularly her deep knowledge on Trauma-Informed Practice and Systems Thinking - is invaluable.”

— Vincent Kuiper, Associate Director, Research & Service Design, Symplicit

“I've had the pleasure of closely collaborating with Tiffany on various projects, particularly in education and social impact areas. From my first time meeting Tiffany she has consistently impressed me with her intelligence, resilience, and drive to empower others.

One of Tiffany’s standout qualities is her approach to research preparation. She delves deep into emerging trends, ensuring our projects are well-informed and innovative. I've observed Tiffany's confidence in facilitating interviews and research activities, building strong connections with participants, and approaching topics with empathy and curiosity to elicit unique perspectives and insights for our design work. Her ability to quickly synthesise research findings has been instrumental to our success, resulting in actionable insights and engaging client experiences.

Tiffany's contributions have always set us up for success and delivered tangible results. Her clear passion for research and education distinguishes her, and I have full confidence in her ability to continue excelling in her future projects.”

— Lydia Boyle, Senior Experience Designer, Symplicit

“In my journey as a UX designer, I've had the pleasure of encountering some incredible individuals, and Tiffany stands out as one of them.

Tiff isn't just your average UX researcher; she's a brilliant mind infused with empathy and a genuine passion for creating experiences that truly resonate with people. What sets Tiff apart is her unique ability to blend her process-driven approach and attention to detail with heartfelt empathy. She's an outstanding team player, always ready to collaborate, and communicate, and is deeply supportive of her colleagues. Her work ethic and camaraderie make her a joy to work alongside.

It's without hesitation that I recommend her for any endeavour that demands brilliance, empathy, and a commitment to creating truly impactful experiences.”

— Leo Rhodes, Senior User Experience Designer, Symplicit

“I’ve had Tiffany on various client projects across industry sectors at Symplicit. She is a highly capable, thoughtful researcher and design practitioner. Tiff has an eye for detail, knows how to navigate ambiguity and deliver outcomes that go above and beyond. I highly recommend her as an asset to any team.”

— Kane Marevich, Client Engagement Director, Symplicit

“I had the pleasure of working with Tiffany across multiple projects during our time together as colleagues. Tiff is an highly empathy driven UXer with phenomenally strong research skills. She is very detail oriented and thorough across the research and synthesis process, always striving for perfection and deeper understanding of user and stakeholder needs. She is constantly expanding her knowledge base and takes a lot of initiative to stay ahead of the industry with a lot of self motivated study. Tiffany has strong empathy and understanding for people and this is directly evident in her resultant work and her professional demeanor. Tiffany is also extremely easy to get along with and to work with, highly capable of bringing issues to the forefront with minimal friction whilst identifying risks early on in the process. I would highly recommend working with her as she is an extremely hard working, knowledgeable and motivated individual.”

— Kenneth D’Souza, Senior User Experience Designer, Symplicit